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Digital Payments FAQ
Direct Deposits, Automatic Payments, Processing Fees, and More
We've created the digital payments feature in Agree as a way to save you and your clients time, and streamline the payment process so you can focus on serving your client well.
To do this we partner with Chase Integrated Payments by WePay, an industry leading payment processor with Level 1 PCI Compliance to ensure security. We also offer low processing rates.
We've worked hard to make the process of setting up your Merchant Profile as simple as possible, to begin simply select the Finances Icon in your Dashboard. If you have any questions about the process please checkout our FAQ here and let us know if there's anything we didn't answer.
Q: Can my clients pay me with their credit/debit cards through Agree.com’s digital payments?
A: Yes! We accept all major credit/debit cards.
Q: How do my clients make an initial payment through Agree.com?
A: Your client’s card will be automatically charged the initial payment amount the moment they sign the contract.
Q: How do I collect the scheduled payments from my client through Agree.com?
A: Agree.com will automatically charge your client’s card the scheduled payment amounts on the due dates you and your client agreed upon in your contract. Your client won’t have to do anything to make those payments, and you won't have to hunt them down for missed payments. We also will email them a reminder 5 days before the scheduled payments are due.
Q: How do I know when my client has paid me?
A: Agree.com will send both you and your client an email notification stating that the client has made the initial payment and when any scheduled payments have been processed. Our 'Finance' Section on your dashboard also allows you to keep track of all past, pending, and future payments.
Q: Do I have to “cash out” the money my clients pay me through Agree.com?
A: No! Agree.com directly deposits the money directly into your bank account through your WePay merchant account.
Q: How long does it take for the money to appear in my bank account?
A: Agree.com sends the money to your bank account automatically through WePay. This usually takes about 2-5 business days for the money to appear in your account (not counting weekends or holidays).
Q: Are there any processing fees?
A: Yes. Every digital transaction is subject to a processing fee. Our processing rate on the free plan is 2.99% + $1.30 per digital transaction and on the paid subscription it is 2.9% + $0.30 per digital transaction.
Q: Can my client make a scheduled payment early?
A: Yes. Your client can choose to pay any scheduled payment early. To do this they'll simply need to login to their contract with their 4 digit PIN from any computer (mobile devices do not offer this feature), they then can select 'Payment Options' on the left hand side to move up any scheduled payment date.
Q: Can my client use a different credit card for the final payment?
A: Yes. By logging in to their contract with their 4 digit PIN from any computer (this feature is not available on mobile devices), your client can select 'Payment Options' on the left hand side to change or update their card details.
Q: Can I cancel a scheduled payment?
A: Yes. When viewing a contract from your Dashboard on any computer you can choose to 'Make an Amendment' on the left hand side, and then select 'Cancel Payment'. Canceling a payment will also send a notification to your client letting them know that the payment has been canceled.
Q: What happens if my client's payment fails?
A: If a scheduled payment fails, we'll send an email to you and your client letting you know. That email will include a link that your client can use to update their card. We also will retry the payment for you for 7 days.
If you have any other questions about Digital Payments please let us know, we'd be happy to help!
